🛡️ ALENA2 TEAM HIERARCHY & STAFF ROLES GUIDE
Hello Alena2 Community,
We have prepared this comprehensive guide to ensure complete institutional transparency regarding our management standards, staff hierarchy, and operational structure. The roles described below represent the overall organizational blueprint and system framework established for Alena2.
📌 NOTE ON STAFF POSITIONS & SYSTEM ROLES:
Please note that not all positions outlined in this guide are currently occupied. Our organizational hierarchy has been comprehensively defined in advance to accommodate our long-term roadmap, specialized operational areas, and upcoming team expansions. This guide clearly outlines what each role represents, its scope of authority, and which department to contact as our staff team continues to grow.
⚠️ ESSENTIAL SECURITY PRINCIPLE:
No member of the Alena2 administration will ever ask you for your account password, email credentials, security codes, or in-game items—whether in-game, on Discord, or via the forum. Please never trust anyone claiming to be staff who asks for such details, and report them immediately.
👑 PART 1: EXECUTIVE MANAGEMENT
Director (DIR)
Founder & Project Lead
The highest executive and technical authority of the project. Responsible for Alena2's core infrastructure, major milestones, system architecture, and overall studio vision.
- Scope of Responsibility: Core game engine development, server security, database integrity, and high-level project management.
- Authority: Full administrative and technical control across all systems.
- Contact: Does not handle routine player tickets or individual player inquiries directly. Any critical escalations are forwarded through department heads.
Community Manager (CoMa)
Community Manager
The principal manager in charge of community operations, overseeing both in-game and forum staff. Acts as the primary bridge between our players and the development studio.
- Scope of Responsibility: Official announcements, community rule-making, staff appointments and promotions, and player experience monitoring.
- Authority: Full managerial and disciplinary authority over all game and forum staff members.
- Contact: Serves as the final point of escalation for high-level issues and appeals that cannot be settled through standard support channels.
Team Leader (TL)
Team Leader
Leads the operational workflow of the game and board teams, ensuring daily coordination, active coverage, and task alignment.
- Scope of Responsibility: Internal team synergy, staff activity audits, resolving operational bottlenecks, and reporting regular status updates to executive leadership.
- Authority: Supervised coordination of all operational game and forum personnel.
- Contact: Point of contact for matters requiring inter-departmental coordination or escalated staff workflow issues.
⚔️ PART 2: GAME MANAGEMENT (GAME MASTER TEAM)
Super Game Administrator (SGA)
Senior Operational Game Administrator
The senior field director for all in-game operations. Oversees overall server integrity, fraud investigations, and field activities of the GM staff.
- Scope of Responsibility: Investigating organized exploit networks, auditing suspicious gameplay patterns through log analysis, and authorizing major disciplinary actions.
- Authority: Superintends all in-game GM decisions and reviews high-profile penalties.
- Contact: Handles complex escalated support tickets that exceed standard GA review.
Game Administrator (GA)
Game Administrator
Manages general in-game operations, official server events, and handles formal penalty appeals submitted via the support desk.
- Scope of Responsibility: Event scheduling, evaluating ticket ban appeals, and relaying technical bug reports to developers.
- Authority: Managing in-game sanctions, ban approvals, and operational GM assignments.
- Contact: Appeal authority for ticket cases previously evaluated by GMs and SGMs.
Senior Game Master (SGM)
Senior Game Master
An experienced in-game official who mentors GMs and TGMs while managing complex rule violation cases requiring in-depth scrutiny.
- Scope of Responsibility: Video and log verification for botting, auto-hunt abuses, and boss area disputes; guiding new team members.
- Authority: In-game monitoring, muting, and temporary or permanent account suspensions.
- Contact: Reviews verified reports and cheat submissions via the official Support Ticket system.
Game Master (GM)
Game Master
The frontline in-game authority players encounter most frequently, responsible for maintaining respect, fairness, and order across all realms.
- Scope of Responsibility: Chat moderation (harassment, spam, illicit advertising), initiating routine server events, and real-time bot checks.
- Authority: In-game chat blocks (mutes), sending offending players to the dungeon, and applying rule-based account bans.
- Contact: Available via in-game whisper for general inquiries; directs account-specific or item-related issues to the Ticket System.
Trial Game Master (TGM)
Trial Game Master
A trainee who recently joined the game staff, currently undergoing orientation under the direct guidance of senior officials.
- Scope of Responsibility: Patrolling common hunting grounds, gathering evidence on rule breaches, and reporting findings to supervising GMs.
- Authority: Observation only; not authorized to issue permanent sanctions independently.
- Contact: Answers general gameplay questions in-game and directs players to official support channels.
📜 PART 3: FORUM & MODERATION MANAGEMENT (BOARD TEAM)
Board Administrator (BA)
Forum Administrator
Head of all forum technicalities, section layout, user permissions, and the general management of the forum moderation team.
- Scope of Responsibility: Updating forum rules, board structuring, assigning moderator permissions, and reviewing forum appeals.
- Authority: Complete administrative and permission control over the forum database and user accounts.
- Contact: Resolves forum technical bugs and handles final appeals against moderator decisions.
Head Moderator (H-MOD)
Head Moderator
The field leader of the forum moderation staff. Monitors reported posts, organizes section assignments, and ensures fair disciplinary enforcement.
- Scope of Responsibility: Overseeing the report queue for fast, unbiased resolutions; supervising moderator team performance.
- Authority: Forum-wide warning points, temporary bans, and thread management.
- Contact: Resolves unresolved user disputes arising from section moderation.
Senior Moderator / Senior Board Moderator (SMOD / SBM)
Senior Moderator
Experienced moderator with broad jurisdiction across all forum boards, maintaining quality discussions and order.
- Scope of Responsibility: Intervening in contentious debates, removing illicit content, and mentoring trial moderators.
- Authority: Thread movement, locking, deletion, and issuing warnings in all public boards.
- Contact: Contactable for general forum issues and reporting widespread violations.
Moderator / Board Moderator (MOD / BM)
Board Moderator
Responsible for designated forum sections, ensuring threads stay topical, organized, and compliant with community guidelines.
- Scope of Responsibility: Moderating discussions within their assigned sections, relocating misplaced threads, and removing spam or advertising.
- Authority: Editing, closing, or moving posts within their assigned boards; issuing formal warnings.
- Contact: The first point of contact for inquiries related to their specific sections.
Trial Moderator (TMOD)
Trial Moderator
A newly recruited moderator currently undergoing training under the guidance of senior staff members.
- Scope of Responsibility: Assisting in routine board hygiene and forwarding reported content to senior moderators.
- Authority: Limited moderation permissions; cannot issue permanent member bans.
📌 PART 4: IMPORTANT NOTICE - SPECIAL COMMUNITY TITLES
You may encounter the following titles on our forum or within the game. Please note that these are strictly community distinctions and do not constitute administrative staff authority:
- VIP Member: A prestige badge awarded to players who have actively supported the project.
- Partner: Official community partners collaborating with Alena2.
- Streamer: Content creators who broadcast Alena2 on external streaming platforms.
PLEASE NOTE: Players holding these badges possess no administrative authority, no power to issue penalties, and cannot make official statements on behalf of the project.
📞 PART 5: COMMUNICATION & SUPPORT HIERARCHY
To ensure your inquiries are handled swiftly and correctly, please observe the following communication workflow:
- In-Game Inquiries & Reports: Always contact active GMs / SGMs in-game first or submit a ticket via our official Support Desk.
- Sanction Appeals: Penalty disputes are strictly accepted only through the Support Desk. Disciplinary discussions are not conducted in public forum boards or Discord chats. Appeals are escalated via GA > SGA.
- Forum Issues & Reports: Use the built-in "Report" button located below every post to flag inappropriate content. For section-specific queries, message the assigned MOD / SMOD.
- Unresolved Critical Matters: Exceptional issues that cannot be resolved via standard channels may be escalated directly to the Community Manager (CoMa).
Keep an eye out for upcoming "Staff Recruitment" announcements on our boards as our community continues to expand. Wishing you an enjoyable and memorable adventure in Alena2!
Kind regards,
Astarte & The Alena2 Staff Team